{"product_id":"human-sigma-9781595620163","title":"Human Sigma","description":"\u003cp\u003eDiscover the groundbreaking insights of \u003cstrong\u003eHuman Sigma\u003c\/strong\u003e by \u003cstrong\u003eJohn H. Fleming\u003c\/strong\u003e and \u003cstrong\u003eJohn Howland Fleming\u003c\/strong\u003e, published in 2007. This essential read, spanning 320 pages, delves into the critical dynamics of employee-customer interactions, providing a research-based framework to tackle one of the most pressing challenges in the business world today. \u003c\/p\u003e \u003cp\u003eLearn how to enhance customer satisfaction and improve service quality by effectively managing these encounters. With a focus on practical strategies and real-world applications, \u003cstrong\u003eHuman Sigma\u003c\/strong\u003e is a must-have for professionals in sales management, customer relations, and service industries. Elevate your understanding of customer service and drive your business success with this invaluable resource.\u003c\/p\u003e","brand":"John H. Fleming, John Howland Fleming","offers":[{"title":"Default Title","offer_id":51449829622102,"sku":"9781595620163","price":107.0,"currency_code":"PLN","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781595620163.jpg?v=1759237887","url":"https:\/\/www.englishbook.pl\/products\/human-sigma-9781595620163","provider":"Bookshop","version":"1.0","type":"link"}