Service Failures and Recovery in Tourism and Hospitality

Name: Service Failures and Recovery in Tourism and Hospitality
Brand: Erdogan Koch
SKU: 9781786390677
Price: 421.00 PLN
Availability: InStock

A Practical Manual

421,00 zł 543,00 zł

Według Erdogan Koch

Pristatymas gali užtrukti 2-3 sav.

Szybka dostawa

244 psl.

2017 m.

Kietas viršelis

Kod kreskowy: 9781786390677

Opis

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

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Service Failures and Recovery in Tourism and Hospitality

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