Delivering Excellent Service Quality in Aviation

A Practical Guide for Internal and External Service Providers

Cena sprzedaży 757,00 zł Zwykła cena 969,00 zł
Według Mario Kossmann
Pristatymas gali užtrukti 2-3 sav.

Szybka dostawa

208 psl.

2006 m.

Kietas viršelis

Kod kreskowy: 9780754647256
Opis

A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is useful for those service providers that are not yet systematically managing their service quality.