• Book cover of: Measuring Customer Service Effectiveness. By: Sarah Cook

Measuring Customer Service Effectiveness

Sarah Cook

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Measuring Customer Service Effectiveness

1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

Book cover of: Measuring Customer Service Effectiveness. By: Sarah Cook

Measuring Customer Service Effectiveness

815,00 zł
815,00 zł 841,00 zł