Phone Clones

Discover the compelling world of call centers with Phone Clones by Kiran Mirchandani. This insightful book delves into the lives of individuals working in Indian call centers, offering a unique perspective through one hundred interviews conducted in bustling cities like Bangalore, Delhi, and Pune. Published in 2012, this 277-page exploration provides an in-depth look at the challenges and triumphs faced by call center agents, shedding light on themes such as intercultural communication, identity, and the social conditions within the service industry. Perfect for anyone interested in international business enterprises and customer service dynamics, Phone Clones is a must-read for understanding the complexities of modern work environments. Join Kiran Mirchandani on this enlightening journey and gain valuable insights into the lives of those behind the phones.