Perfect Phrases for Customer Service, Second Edition
Szczegóły książki
| Autor | Robert Bacal |
|---|---|
| Wydawnictwo | McGraw-Hill Education - Europe |
| Rok wydania | 2011 m. |
| Język | Anglų k. |
| Liczba stron | 256 psl. |
| Format | Oprawa miękka |
| Gatunek | Customer services |
| ISBN | 9780071745062 |
O książce
Enhance your customer service skills with the essential guide, Perfect Phrases for Customer Service, Second Edition by Robert Bacal. Published in 2011 and comprising 256 pages, this updated edition is a vital resource for anyone in the customer service field. It offers specific defusing tactics and invaluable behavioral insights designed to help you reduce stress while effectively communicating with customers. Discover the right phrases to use in challenging situations, enabling you to handle even the most hostile customers with ease and confidence. Whether you are a seasoned professional or just starting out, this book will equip you with the tools needed to excel in delivering outstanding customer service. Elevate your skills and transform your interactions by applying the winning strategies found within these pages.